Department Archives
Support
Listing 7 documents under this division.
Support is the product
Why we treat support requests as critical design and code feedback.
Bug Reporting
How we document bugs in Linear with reproduction steps, environments, and expected behavior before writing a fix.
Client Escalations
How we assign contact points, run calls, and document resolutions during client crises.
Knowledge Base
How we document runbooks and repeatable fixes in Notion.
Postmortems: Support
How we run blameless, action-oriented reviews for major incidents and repeated bugs.
Triage and Response
How we classify support requests and update clients on a schedule.
Fix things for real
Why support is about building judgment, not just following checklists.